Frequently Asked أسئلة

Order

  • How to order a prescription glasses?

    Choose a frame in our website, enter your prescription, choose the lens and submit the order, then just wait for delivery. Please see the full guide


  • Why is the price so affordable?

    We are the manufactuerer of eyeglasses and sunglasses. The costs from middlemen are cut out. The glasses are sent to you directly with quality guarantee.


  • Can I order the frames only?

    Yes, selecting the option "إطار نظارة فقط" in the product page. Please note, there is a demo lens in the frame, which is not ready for use, just for demonstration. It should be replaced with non-prescription or prescription lenses when wearing.


  • What payment method do you accept?

    We accept PayPal and Credit Card (Visa, MasterCard, AMEX etc..)


  • Can I order a prescription glasses with prism?

    Sure, we can customize the lenses based on your prescription with prism. You just need to leave the comment with the Prism Value and Prism Direction (up, down, in, out) in the prescription form.


  • What is your price for lenses ?

    There are many types of lenses in our store, so the prices are different. You can visit the product page, and enter your prescription, then a list of lenses, including the lens price, based on your prescription will be displayed.



Prescription

  • How can I ready my prescription?

  • ماذا يعني نوع العدسة؟

    العدسة أحادية الرؤية تستخدم لتصحيح الرؤية لدى مرضى قصر النظر فقط أو مرضى بعد النظر فقط. لا تستخدم للاثنين معا.

    العدسة ثنائية الرؤية تتكون من جزئين: علوي و سفلي. الجزء العلوي من العدسة يستخدم لتصحيح مشكلة بعد النظر. والجزء السفلي يستخدم لتصحيح مشكلة قصر النظر..

    للمسافات القريبة. ولا يشعر المريض بتدرج القوى بل تعطي رؤية واضحة لكل المسافات..


  • How to measure my PD?

    You can ask your family or friend to help measuring.

    Just look straight, and use a ruler to measure the distances between the pupils of both eyes.

    Please see the guide كيفية قياس PD الخاص بك



الشحن

  • How much is the shipping charge?

    مدة التوصيل: خلال 7 أيام، وفقا لنوع الفحص الطبي..

     الناقلالتكاليفمدة التوصيل
    شحن عادي البريد مجاني لجميع أنحاء العالم 10-60 يوم
    شحن سريع فيديكس/يو بي اس/دي اتش ال/ $25.00 3-7 يومs

  • When can I get my order?

    شحن عادي

    • البريد, Free shipping
    • Delivery Date: 7 - 40 Days

    Express Shipping

    • DHL, FedEx, UPS ,etc.., $25 per order
    • Delivery Date: 3 - 7 Days

    We will combine your multiple orders to one package, and only charge one time.


  • هل الشحن يغطي منطقتي؟

    If you can select the country in the address book, then we can ship there.


  • How can I track my order?

    The shipping email with tracking number and website will be sent once we shipping out the package. You can track your package with the number in the courier website.



Return

  • What is your Return Policy?

    From the date you receive the glasses, you can contact us for a return within 30 Days.

    • If you made a mistake on the order,
    • If you just don't like the glasses,

    We will refund you the frame price, as the lenses can't be used any more after cutting. You need to cover the shipping cost.


    • If the glasses have defects, or were made incorrectly, We will make a new glasses for you at no التكاليف, or make full refund.


Products

  • Why can I see clearly in center, but blurry or distortion through the sides?

    This is a fairly common when your eyes get used to the new glasses. It often occurs if the new glasses are of a higher prescription or you chose a larger frame than what you are used to. High index lens can also cause this issue.

    If you've been wearing the old glasses for a long time, your brain gets used to this and can find it hard to adjust if the prescription is changed. So you need to more time to get used to the new glasses.

    If you can't get used to it for a long time, please check if the prescription is too high to get used to, and consult with your optometrist about the problem. Then you can contact with us for replacing the glasses to solve this issue.



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